Billing and Collections

*Position Profile: *Billing & Collections Job Description *Reports To:* Billing Supervisor Page: 1 of 3 *QUALIFICATIONS* * Must have at least two years of experience in medical billing.
* Must have at least two years of experience in an office setting.
* Strong organization skills including the ability to prioritize and manage multiple tasks in a dynamic environment.
* Strong analytical skills: ability to quickly identify problems and find effective solutions.
* Strong written and oral communication skills.
* Knowledge of medical terminology, spelling and office ethics.
* Must have knowledge of Microsoft Excel and Word.
* Ability to make independent decisions.
* Ability to understand and interpret financial data.
* Ability to work and produce results under pressure.
* Ability to interact with facility, management, and other employees effectively and harmoniously at all levels; promotes teamwork and professionalism.
* Must be capable of maintaining regular attendance.
* Must be dependable and able to work with minimal supervision.
* Must be at least 21 years of age.
* Must be able to speak, read, write, and understand English.
*ESSENTIAL JOB FUNCTIONS* * Answer patient questions regarding their bill in office and by phone.
* Run patient balance report weekly.
* Contact patients regarding their outstanding balances to collect the balance.
* Offer payment plans to patients with high balances to collect the balance without sending the account to the collection company.
* Process patient payments received in the mail - credit card payments and checks.
* Research return mail to find an updated address.
* Contact patients regarding the surgery deposits.
Explain the deposit and collect it.
* Send out final notices to patients for unpaid balances.
* Transfer balances to the collections company for non-paid balances for 4 months straight.
*Position Profile: *Billing & Collections Job Description *Reports To:* Billing Supervisor Page: 2 of 3 * Respond to collection agency emails regarding patient disputes and requested information.
* Send updates to the collections company when patients make patients in office.
* Work on Medicaid denials from the aging report.
* Review payment plan accounts to ensure we are receiving payments.
* Add bankruptcy information to the patient’s account and update it as we get more information.
* Ability to audit resident accounts, assess accuracy and collectability of accounts receivable balances, and initiate appropriate collection actions.
* Accepts ownership and accountability for the successful completion of assigned functions and achievement of goals.
* Communicates progress toward goals and ongoing obstacles to supervisor and company management team, verbally and/or in writing or as dictated.
* Keeps abreast of changes in billing guidelines for Medicare, Medicaid, HMO’s, PPO’s.
* Performs all other billing tasks/duties as assigned by Billing Supervisor.
*Working Environment:* *1.
Physical Demands:* Lifting Requirements: 20-40 lbs.
Frequency of Lifting: 0-25% of the time Average percent of time during regular shift devoted to: Standing, Walking, Bending, Reaching: 25% Sitting: 75% Additional considerations of the physical demands are: * Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height) * Ability to listen and speak on the telephone and write simultaneously.
* Ability to operate multi-line telephone system, computer keyboard.
*2.
Visual, Hearing, Dexterity, and Mental Demands:* Vision: Adequate to perform the essential functions of the job such as reading computer terminal.
Hearing: Adequate to perform the essential functions of the job such as answering the telephone.
Speaking: Adequate to perform the essential functions of the job such as communicating via tele­phone and in person for the *Position Profile: *Billing & Collections Job Description *Reports To:* Billing Supervisor Page: 3 of 3 purposes of surgery scheduling and providing patient information.
Dexterity: Adequate to perform the essential functions of the job such as sorting papers; stapling; operating office equipment; documenting information.
Mental Demands: Adequate to perform the essential functions of the job such as the multi-tasks of accumulating data and dealing with patients who may, at times, be angry and insurance carriers who may, at times, be uncooperative.
*3.
Working Conditions:* Position requires work in a normal office environment 100% of the time.
No special uniform or protective equipment is required.
Hazardous materials exposure is minimal and limited to normal office supplies.
*ACKNOWLEDGEMENT OF JOB DESCRIPTION* I understand this job description and its requirements.
I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned.
I understand these job functions may be altered by management without notice.
I understand that this job description in no way constitutes an employment agreement and that I am an at-will employee.
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_ Employee Name Employee Signature Date \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Practice Administrator Signature Job Type: Full-time Pay: $17.
50 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Ability to commute/relocate: * Tuscaloosa, AL 35406: Reliably commute or planning to relocate before starting work (Required) Experience: * Medical billing: 2 years (Preferred) Work Location: In person