Job Description
Join a company that cares about their employees, and they prove it with their profit-sharing plan! If you are you looking for an opportunity to put your skills to better use, consider us! Our office is quickly growing, and we need someone who wants to grow with us! This is a full time in-office role.
We require an individual that knows how to exceed customer service standards to current clients while also assisting prospects as they call in.
Salary: $15.
00 - $16.
00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Responsibilities
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Provide exceptional customer service.
Answer incoming phone calls with a sense of urgency.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Process customer policy change requests and take payments.
Responds to all inquiries, within specified timeframe.
Schedule appointments for sales staff to meet prospective customers.
Requirements
Bi-lingual
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Great Customer Service Skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Company Description
Founded in 1981 by Roger Downs, our Agency has a long history of serving individuals, families, and businesses in our community, first as an exclusive Agency representing a national carrier and now as an independent broker representing multiple carriers.
Baldo-Downs Insurance was established in 2013 when Roger retired and Stephen Baldo-Downs took over as Agency principal.
Our Agency prides itself on learning and understanding the needs of each client and then tailoring an insurance package to provide the right protection to meet those needs.
We offer a full array of Personal Lines and Commercial Lines Insurance and work with multiple carriers to make sure our clients are receiving superior protection at a fair price.
We are here to serve the needs of our clients when they need us the most and we provide hands on assistance during the claims process.
We value the relationships we have with our clients, and we consider it a privilege to be their trusted insurance advisors.
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