Hotel Indigo is looking for a dedicated individual who is passionate about the Hospitality Industry.
DESCRIPTION
Guest Service Agents will assist management in the day-to-day operation of the front desk.
This position is the face of the hotel and is responsible for providing quality guest services that include greeting guests, registration and check-out, Opera operations, mail, and message service.
Guest Service Agents must also provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts.
This position responds to and provides information on hotel services, local attractions, travel directions, etc.
Prior experience preferred.
BASIC FUNCTION
Review arrivals noting special requests, blocking rooms as needed
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
Follow established key control policy
Ensure proper credit policies are followed
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
Monitor room availability throughout the day
Review daily the selling status of the hotel
Assist guests with local information and concierge needs
Performs all other duties as directed by immediate supervisor
Other Department related duties as become necessary
Contact via telephone with the other departments such as Reservations, Sales, and housekeeping is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction
JOB REQUIREMENTS
High School Diploma or equivalent and/or experience in a Hotel or a related field preferred.
Significant attention to detail.
Ability to operate front desk equipment: Computer, switchboard, credit card machines, etc.
Understanding of basic math skills
Collect money and issue change where applicable
Ability to work as a cohesive team member – relaying information appropriately from shift to shift.
Must be able to stand for several hours at a time
OTHER
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, Employees may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meeting is required.
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